Pure Website Design offers revision services to our clients based on the package you select. Our customers/clients can avail of unlimited free revisions without any need to pay any additional charges. However, if you change the layout and theme of the website, we are going to charge you for that service because this request will fall into the category of overhauling or building a website from scratch.
Our revision turnaround time depends on various elements, such as the complexity of the revision you request. Therefore, the exact our team will inform you about the estimated turnaround time when you place a request for the revision.
Our website design services' turnaround time depends on the complexity of the project. Our website design will give you an estimated project completion timeframe when you place an order. The time duration for the completion of the project will be only for a single iteration of the website's development stage.
In any event, where a customer/client has made a deposit for a project, that deposit is non-refundable. This means a refund or money-back guarantee policy will not apply to the deposit paid for any project after the approval of the initial website theme and design.
In case a client has already requested a change or revision at any stage during the design and then decides to cancel the project, none of the deposit money shall be subject to refund. The refund or money-back guarantee clause is applicable only if the client terminates a contract based on non-performance or breach of the initial contract.
We are going to cater to all refund requests as follows:
Note: If deemed necessary, Pure Website Design hold and reserve all rights to decline or reject any project and cancel any contract at any time. Once we issue a refund to a client/customer, you will have no rights to use that domain for any purpose. In this case, the domain will remain the sole property of Pure Website Design, and we will be the rightful owners of that specific website.
Any services that are not related to website design services will not be eligible for any refund under any circumstances. They are not a part of or covered under Pure Website Design' 100% money-back guarantee. If you acquire any such services as part of any kind of packaged deal, you will not be able to request a refund or ask for money back on the entire package. Such services include the following:
Remember, you will have to state a valid reason to claim your refund. You can claim your refund by contacting us via the following channels.
Upon refund, all the website rights will be transferred back to us. Therefore, you will have no rights to use the domain, website layout, theme, and content anywhere. We collaborate with Government Copyright Agencies to ensure that we share all copyright acquisition information for any refunded web design.
We are so confident of our claim to guarantee 100% customer satisfaction that we offer unlimited revisions to our clients. We will continue to revise the design until you are 100% satisfied.
The only valid email communication channel we use at Pure Website Design is our official email address [email protected]. Pure Website Design is not responsible for any delays, damages, frauds, or issues caused by anyone communicating with any other emails not associated with our business.
We take full responsibility for providing accurate information through our official domain and emails.
We offer 24/7 customer support to all our clients via email, phone calls, and live chat. Feel free to contact us any time. We will get back to you within 24 hours.
We will send your completed website design files to the account you mentioned at the time of placing your order and making the payment. We will also send you an email confirmation about your delivery. The date of completing the project will vary based on your package and requirements. Therefore, the estimated time to complete your website design and development will be given to you when you place the order.
You will only be able to make the website go live once you have cleared any due payments or charges. The customer will have to make all payments within 7 days of Pure Website Design delivering the project. Suppose the customer fails to make the payment in 7 days. In that case, Pure Website Design will have the right to charge the credit card, debit card, or any other payment information provided by the customer at the time of order placement.
We take pride in offering the best website designs and services. We strive to meet all industry standards when it comes to website design and development services.
Pure Website Design is not responsible for providing, creating, or populating content for the website we build for a client. If a client/customer wants us to add content, you will have to buy a separate website content package.
If you purchase a content writing package for your website, we will populate your website with relevant content. The content will be unique. If we add images to the website, we will charge separately for this service. We will purchase images once the client gives us the approval for each image to be used on the website.
Pure Website Design will not bear any responsibility for similarities of any kind between images used on customers' websites with any other existing website. The website design will populate your website with product images. However, to write product details and descriptions, you will have to pay.
Pure Website Design will not share information regarding any customers and projects with anyone. Your contact details and all other information will be kept completely confidential. Upon completion of each project, both the client/customer and Pure Website Design agree not to defame each other intentionally. If a client wants Pure Website Design can sign a non-disclosure agreement (NDA) with the client/customer.
However, Pure Website Design will only sign an NDA after the customer/client has made 100% payment in full and paid any other service-related charges, fees, and licensing fees.
Pure Website Design will continue to maintain a record of each finalized website project that we deliver. We will also keep records of all the communication with our clients, customers, and third parties. The record will be maintained irrespective of whether the customer purchased a package or not. Anyone who gets in touch with us with questions, queries, and concerns or whenever we make a sale on our services, we will keep a record of our communications and delivered files.